I was a bit upset initially, as my phone got rooted twice and there were some malfunctions with it. Yet every time I was helped, they worked with me, even though I was frustrated. Ultimately, FRANCES, who I would have to say hands down, is the most professional, helpful, and knowledgeable tech. resolved all of my issues. He even went above and beyond to assist me in answering some questions of the functions of some applications that I needed to be cleared. I would highly recommend that if you do not know much about rooting, but want the extra features.